CNC parts processing enterprises will sincerely serve you

Today's competition in CNC parts processing industry has evolved from "commodity competition" to "service competition", so it is very important for CNC parts processing enterprises to improve their service concept. Only by improving the service concept of employees can the service level be really improved. The service concept of CNC parts processing enterprises has a great impact on customers' behavior. Only when they have an active service concept and show it in the behavior methods that customers like, can they win more customers.

Establish the service idea of customer first

What will manufacturers spell in the future? Spell service!

The marketing concept of enterprises in our country has gone through four periods:

① The production concept of "the emperor's daughter is not worried about marrying";

② The product concept of "wine is not afraid of deep alleys";

③ The propaganda concept of "good goods should be shouted frequently";

④ The service concept of "customer-centered and requirement oriented".

Compared with the traditional marketing concept, the difference between today's service marketing concept and the traditional marketing concept is that the key for CNC parts processing enterprises is not to discuss what products to produce, but to study what customers have requirements; Instead of discussing the cost of the product, pay attention to the customer's purchase cost; Instead of discussing what promotional activities to carry out, we should find ways to strengthen the interaction with customers; Instead of discussing how to establish distribution channels, consider the convenience of customers' purchase. Traditional marketing is profitable through sales, while service marketing is profitable through customer satisfaction. The inevitable goal of CNC parts processing enterprises is to make profits. More and more manufacturers feel that the real profit form of manufacturers should continue to create value for customers, so excellent manufacturers claim to be service-oriented manufacturers.

Facing the incentive industry competition, more and more CNC parts processing enterprises begin to pay attention to customer service, take the customer as the key service idea, take the initiative to approach the customer, and focus on the customer's requirements and interests, so as to meet the customer's requirements to a great extent. Therefore, service has become an important manifestation of the competitiveness of CNC parts processing enterprises.